“In April, you performed surgery on my mom. I wanted to take a moment to say thank you to both you and your staff for being so accommodating, patient, and helpful.
At the follow-up appointment, after mom’s surgery, she needed some tests and paperwork completed in order to have knee replacement surgery – within the next 2 weeks. Your staff went out of their way to see surgery to happen.
Your talents are also much appreciated! Your sense of humor and ability to make procedures & processes easily understood went a long way toward easing apprehensions. Thank you for your time, for not making us ever feel rushed, and for the high quality of care. Your skills are appreciated!”